Maintain
Professional management of business critical applications.
For daily management of hosting environments, we use contracts, service level agreements and other documents to clearly define service levels, procedures, responsibilities, reponse times and other agreements with our customers.
System and application management
We take care of the daily management of your servers and applications. We make backups, install updates and patches, communicate changes, check correct operation and desired performance.
Change and release management
For major changes or new versions, we prepare them, identify potential impact, establish planning and coordinate the changes with your organization.
Capacity management
We permanently monitor the capacity and usage of all parts of your platform. If we foresee problems in the future, we'll contact you in time in order to prevent them.
Monitoring and response
Our automated monitoring systems continuously monitor a wide range of factors on which your service depends. Should problems arise, we actively intervene to resolve them as soon as possible.
Reporting
Every month, we give you an overview of how your systems have performed over the past period. In case of notable highlights, your account manager will contact you to discuss them. Through our control panel you also have permanent access to current information on performance and usage.
