Operation

Your production platform is safe with us

Place your trust in us, the original managed hosting provider in the Netherlands. We’ve mastered maintaining platforms, systems and applications like no other. Technical updates, support to your organization and employees, the know-how to keep performance at optimal levels: we support your operational processes where necessary and where you want it.

Maintain

Professional management of business critical applications.

For daily management of hosting environments, we use contracts, service level agreements and other documents to clearly define service levels, procedures, responsibilities, reponse times and other agreements with our customers.

System and application management
We take care of the daily management of your servers and applications. We make backups, install updates and patches, communicate changes, check correct operation and desired performance.
Change and release management
For major changes or new versions, we prepare them, identify potential impact, establish planning and coordinate the changes with your organization.
Capacity management
We permanently monitor the capacity and usage of all parts of your platform. If we foresee problems in the future, we'll contact you in time in order to prevent them.
Monitoring and response
Our automated monitoring systems continuously monitor a wide range of factors on which your service depends. Should problems arise, we actively intervene to resolve them as soon as possible.
Reporting
Every month, we give you an overview of how your systems have performed over the past period. In case of notable highlights, your account manager will contact you to discuss them. Through our control panel you also have permanent access to current information on performance and usage.

Support

We’re always there when you need us.

Our staff is always ready to assist you with problems and other issues you may have. For daily support to our customers, we offer help on much more than just technical issues. We are ready to help: by phone, e-mail, our support website and other channels. Through your account manager, you also always a fixed point of contact for any questions and consultation.

Incident and problem management
For all your questions and problems, you can always contact our service desk. They also provide rapid escalation if necessary to our senior administrators or to third parties.
Access management
When changes in your organization occur, we ensure that access rights and authorizations are updated accordingly.
Security and abuse desk
In case of abuse or other security incidents, our experienced team ensures that such situations are quickly and effectively processed and resolved.
Evaluation
Your account manager initiates regular or special meetings to evaluate and discuss recent events and the possible need to adjust contracts or agreements.

Training

The right knowledge in the right place.

To get the most out of your applications, platforms and systems, it’s important that you have sufficient relevant knowledge about the way you use our services. This knowledge can be of any nature, such as technical, procedural or functional. We ensure your organization knows all that is relevant so that our services seamlessly extend your business.

Technical management
To ensure maximum stability and availability, we provide you with the information and procedures needed to safely maintain and manage your systems and applications.
Application use
To get the most out of the services and applications we provide for you, we can advise and train you in how to best use them.
Agreements and communication
We work best together when we make plain agreements and write down clearly defined procedures and responsibilities. You'll know how we work and vice versa.
Security awareness
We can train your staff in all aspects of information security. Thereby, we don't only help with the technical security of your platforms and systems, but also provide personal awareness within your organization.

Cyso provides professional internet services that meet the needs of your organization and business. Want to know how? Just contact one of our consultants.

Start today!